Flow of acceptance and medical examination

• Before this, please complete the Patient Examination Form found on the document counter, and give this along with your health insurance card or medical care certificate (social welfare, senior care etc.) and physician's referral to the clerk.
• We will register the information you provided on the form and create a hospital card for you. We will also schedule a same-day appointment and give you a reception ticket. You will be summoned by the number on this ticket instead of your name. Please keep this ticket until you submit it to the accounting desk at the end of your visit.
• After processing your reception, the clerk at the Initial Consultation Desk will hand you a yellow folder containing your reception ticket and hospital card and will also return your health insurance card separately.

※Patients who do not have a physician's referral will be asked to pay an additional 1,610 yen non-referral initial consultation surcharge.

※Please be aware that in some cases same-day appointments may not be available.

• The departmental reception desks are found on each floor and are called "block receptions". Please submit your yellow folder to the block reception clerk to confirm your arrival for examination.
• Note that your turn may be indicated by an electronic screen found either on the reception desk or in the waiting room. If this is the case, please proceed to the inner waiting area or the examination room when your number appears.

※Please notify the clerk when you leave the waiting room and when you return.

※If you have a same-day appointment,you will be summoned by the number on your reception ticket instead of your name. Therefore, please keep this reception ticket until you submit it to the accounting desk.

• Patients with appointments (reception from 7:00 a.m. to 5:00 p.m.)
  Please swipe your patient card through the automated reception machine on the 1st floor of the East Wing, confirm that the information appearing on the screen is correct, and then press the "Finish" button. The machine will print out a reception ticket with your reception number and appointment details. Please submit this ticket along with your hospital card to the block reception of the department you are visiting.
• Patients without appointments or follow-up arrangements (reception from 7:00 a.m. to 11:00 a.m.)
  Please swipe your hospital card through the automated reception machine. The screen will then display all of the departments that you are allowed to visit along with open time slots. After you choose a time slot, the machine will print out a reception ticket. Please submit this ticket along with your hospital card to the block reception of the department you are visiting. Request assistance from the Initial Consultation Desk (window 2) if there are no appropriate time slots.
• Returning patients designated for initial consultation (reception from 8:30 a.m. to 11:00 a.m.)
  Please take a window ticket and go to the Initial Consultation Desk (window 2) when your number is summoned if you are visiting a department which is different from the one you were seen by before, or if you have not visited the hospital for a long period of time.

• The departmental reception desks are found on each floor and are called "block receptions". Please submit your hospital card to the block reception clerk to confirm your arrival for examination.
• Note that your turn may be indicated by an electronic screen found either on the reception desk or in the waiting room. If this is the case, please proceed to the inner waiting area or the examination room when your number appears.

※Please notify the clerk when you leave the waiting room and when you return.

※If you have a same-day appointment,you will be summoned by the number on your reception ticket instead of your name. Therefore, please keep this reception ticket until you submit it to the accounting desk.

• The clerk at this desk will give you a hospital card that has been prepared for you beforehand. Please swipe this card through the automated reception machine, obtain a reception ticket, and submit it to the block reception of your designated department.

• The departmental reception desks are found on each floor and are called "block receptions". Please submit your hospital card to the block reception clerk to confirm your arrival for examination.
• Note that your turn may be indicated by an electronic screen found either on the reception desk or in the waiting room. If this is the case, please proceed to the inner waiting area or the examination room when your number appears.

※Please notify the clerk when you leave the waiting room and when you return.

※If you have a same-day appointment,you will be summoned by the number on your reception ticket instead of your name. Therefore, please keep this reception ticket until you submit it to the accounting desk.

• A form titled "Basic Outpatient Schedule" will be added to the folder. Please follow the instructions on this form indicating where you need to go after the examination.

※A form titled "Appointment Schedule" will also be given to you if a follow-up appointment has been arranged.

• Your reception number will be called after your fees have been calculated. Please pay at either the cashier desk (window 4, Hiroshima Shinkin Bank) or at the automated teller machine (service available from 9:00 a.m. to 3:00 p.m.).

※A prescription exchange ticket will be attached to your receipt if you are to receive medication from the hospital pharmacy.

※A prescription exchange ticket will be given to you by the accounting desk if you do not have to pay any fees, but have been instructed to receive medication from the hospital pharmacy. In this case, please proceed to the accounting desk when your reception number is summoned.

※A confirmation stamp will be placed on your prescription by the accounting desk (window 3) if you are to receive your medication at a pharmacy outside the hospital.

• Please visit the "Fax Prescription Service Corner" as you may be able to order your prescription via fax.

• When your prescription exchange ticket number appears on the pharmacy screen, proceed to the pharmacy counter (window 5), hand your ticket to the clerk and obtain your medication.

• A bill in the name of the insured individual will be sent if you use an insurance card that has expired.

• Please call the department you are scheduled to visit directly between 2:00 p.m. and 4:00 p.m. if you need to reschedule your appointment. The dermatology, plastic surgery, otorhinolaryngology/audiology, pediatrics, and pediatric surgery departments do not allow rescheduling if you call on or after the date of the original appointment.

• The number on your hospital card will also be used for your patient records. This permanent number will be used by all departments. Therefore, please keep this number ready for visits and phone calls to the hospital.